Welcome to Anandvan Vyasan Mukti & Punarvas Kendra ("Anandvan," "we," "our," or "us"). At Anandvan, we respect your privacy and are committed to protecting the personal information you share with us when visiting our website, contacting our team, or enquiring about our rehabilitation, counselling, and addiction recovery services.
This Privacy Policy explains how we collect, use, store, protect, and disclose personal information through our website, https://anandvanpune.in/. By using our website, you acknowledge that you have been provided with information about our data-handling practices. Where required by applicable law, we will obtain your consent before collecting or processing personal information.
1. Introduction
This policy applies to information collected through the Anandvan website and related enquiries, callback requests, and appointment requests.
2. Information We Collect
We may collect the following categories of information when you interact with our website.
Personal Information
When you submit an enquiry, request a callback, or book an appointment, we may collect:
- Full name
- Mobile or telephone number
- Email address, if provided
- Information included in your enquiry
- Appointment-related information
- Preferred communication details
Health-Related Information
As Anandvan provides addiction rehabilitation and recovery-related services, you may voluntarily share sensitive information, including:
- Addiction or substance-use concerns
- Rehabilitation and treatment enquiries
- Mental health-related concerns
- Medical history or treatment requirements
- Information about a family member seeking assistance
We recognise the sensitive nature of health-related information and aim to handle it with appropriate confidentiality, security, and care. Please avoid submitting detailed medical records or highly sensitive health information through general website enquiry forms unless specifically requested through an appropriate secure channel.
Automatically Collected Information
When you browse our website, certain technical information may be collected, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Referral sources
- Date and time of website visits
- Website interaction and usage information
This information may be collected through cookies, server logs, analytics tools, and similar technologies.
3. How We Use Your Information
We may use the information collected through our website for the following purposes:
- Responding to enquiries and callback requests.
- Scheduling appointments and consultations.
- Providing information about our rehabilitation and recovery services.
- Communicating with patients, prospective patients, and authorised family members.
- Improving website functionality and user experience.
- Maintaining website security and preventing misuse.
- Understanding website traffic and service enquiries.
- Complying with applicable legal and regulatory obligations.
- Sending service-related communications where appropriate.
We will not use sensitive health-related information for personalised advertising or remarketing in ways prohibited by applicable law or advertising platform policies.
5. Google Analytics, Google Ads and Third-Party Services
Our website may use third-party technologies, including Google Analytics, Google Tag Manager, and Google Ads conversion measurement, where these services are configured and enabled.
These technologies may help us understand website performance, measure enquiry conversions, and evaluate advertising effectiveness. Depending on their configuration, these services may process technical information such as device identifiers, IP-related information, cookie identifiers, and website interaction events.
We do not intend to send sensitive health information, medical details, or information revealing an individual's addiction treatment status to Google Ads or analytics platforms. Use of these tools is subject to applicable privacy requirements and the respective service providers' policies.
For additional information, please refer to:
Visitors can manage certain Google advertising preferences through Google My Ad Center.
6. Confidentiality of Patient and Enquiry Information
Anandvan understands that individuals seeking rehabilitation, counselling, or addiction recovery support may share highly personal information. We aim to maintain appropriate confidentiality regarding patient and enquiry information.
Personal and health-related information will be accessed only by authorised individuals who require it for legitimate service-related purposes, subject to applicable law and organisational procedures.
We will not disclose an individual's treatment-related information to family members or other third parties without an appropriate legal basis, such as valid consent, except where disclosure is otherwise required or permitted by law.
8. Data Security
We recognise the importance of protecting personal and sensitive information. We aim to implement appropriate administrative, technical, and organisational safeguards to protect information against unauthorised access, alteration, disclosure, misuse, or loss.
However, no internet-based system or electronic transmission can be guaranteed to be completely secure. Users should exercise caution when sharing sensitive personal or medical information online.
9. Data Retention
We retain personal information only for as long as reasonably necessary to fulfil the purposes described in this Privacy Policy, subject to applicable legal, medical recordkeeping, regulatory, and operational requirements.
Retention periods may differ depending on the category of information, the nature of the service provided, and applicable legal obligations. When information is no longer required, we will take appropriate steps to securely delete, anonymise, or otherwise dispose of it, subject to applicable requirements.
10. Your Privacy Rights
Subject to applicable Indian data protection laws and their commencement and implementation requirements, you may have rights concerning your personal information. These may include the right to:
- Request information about personal data processing.
- Request correction of inaccurate personal information.
- Request erasure of eligible personal information.
- Withdraw consent where processing relies on consent.
- Raise a grievance about personal data handling.
Certain requests may be subject to legal exceptions, identity verification, and applicable record-retention obligations. To submit a privacy-related request, please contact us using the details provided below.
11. Third-Party Websites
Our website may contain links to third-party websites, services, or external platforms. We are not responsible for the privacy practices, content, or security policies of websites operated by third parties. We encourage visitors to review the privacy policies of external websites before sharing personal information.
12. Children's Privacy
Our website provides general information about rehabilitation, addiction recovery, and related services. Where personal information relating to a child is processed, we will follow applicable legal requirements, including parental or lawful guardian consent where required.
Parents or legal guardians who believe that a child's information has been submitted inappropriately may contact us to request a review.
13. Consent and Communication Preferences
When you submit an enquiry or appointment request, we may use the information provided to respond to your request and communicate about relevant services. Where consent is legally required, we will obtain it for the specific processing activity.
You may request that we stop optional promotional communications or withdraw applicable consent by contacting us. Withdrawal of consent will not affect processing already lawfully completed or information that must be retained under applicable law.
14. Changes to This Privacy Policy
Anandvan may update this Privacy Policy periodically to reflect changes in our services, website functionality, data processing practices, or applicable legal requirements. Any changes will be published on this page with an updated revision date. We encourage visitors to review this Privacy Policy periodically.
15. Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please contact us.
Organisation Anandvan Vyasan Mukti & Punarvas Kendra
Address 33/1, Saiprasad, Borate Vasti, Hotel Pavan Lane, Chandan Nagar, Kharadi, Pune, Maharashtra - 411014, India.
Phone +91 9139392828
Email [Insert verified official email address]
Website https://anandvanpune.in/
For privacy-related grievances, please contact the designated privacy or grievance contact using the verified contact details published on our website.
© 2026 Anandvan Vyasan Mukti & Punarvas Kendra. All Rights Reserved.